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NOTICE TO RESIDENTS

Round Rock Housing Authority is committed to ensuring a safe, healthy environment for all residents and staff. To comply with the public health officials' request, that the public remains at home to prevent the spread of COVID-19, we will continue to keep our office closed.

We appreciate your understanding during these trying times. If you should have an emergency request for maintenance only, please contact our office at (512) 652-6289. We will then assess your request.

Examples of emergency maintenance requests are as follows:

  • Major Water Leak (not dripping water)
  • Stopped up Sewage or Toilets
  • Emergency Electrical Issues
  • Major Leak from Hot Water Heater

Lockouts are not considered emergencies, since all apartments have deadbolt locks and require that they be locked by key. Losing keys and being locked out is not an emergency. You will be responsible for keeping your keys safe or calling a locksmith at your expense to unlock the door.

Rents should be placed in the dropbox (left of the front door of the office) no later than the 5th of the month as required.

We encourage residents to take responsibility for themselves and their families, just as we have advised our staff. In the event of an emergency, please call local law enforcement or fire officials. Please also continue to monitor the news for updates. We hope everyone stays safe and healthy.

Thank you.

Round Rock Housing Authority

COVID-19 (“CORONAVIRUS”) INFORMATION AND RESOURCES

Health officials are currently taking steps to prevent the introduction and spread of COVID-19 (“Coronavirus”) into communities across the United States. Housing providers, including organizations that run a continuum of care and shelters, as well as the general public, can play an important role in this effort.

Through collaboration and coordination with State and local health departments, housing providers can disseminate critical information and prepare to take additional steps to prevent the spread of COVID-19, should State and local health officials identify such a need.

The Centers for Disease Control and Prevention (CDC) offers the most up-to-date information on COVID-19. For updates from CDC, please visit the Coronavirus website.

Everyone should continue promoting everyday disease prevention strategies:

  • If you are sick, stay home from work or school.
  • Avoid close contact with those who are already sick.
  • Cover your nose and mouth when coughing or sneezing with a tissue or the crook of your arm.
  • Wash your hands often with soap and water.
  • Avoid touching eyes, nose, or mouth.

Public housing authorities, landlords, non-profits, and shelters can share relevant CDC fact sheets to help individuals, families, and staff understand COVID-19 along with steps they can take to protect themselves: